Shipping, Returns and Warranties

About Us

We are trading at www.gemmeus.co.uk and www.gemmeus.com.

You may telephone us during normal business hours of 9.00am - 5pm Mon-Saturday. Closed Sundays and Bank Holidays.

Tel: 07720 840024

Address: 4 Cherry Tree Road, Stowmarket, Suffolk IP14 1NW.

Making A Purchase

By making a purchase from this website you agree to the terms & conditions as specified below:

Browse our online store at www.gemmeus.co.uk or www.gemmeus.com. When you see an item that is of interest click on the thumbnail to get more information. Next to each item there is a description of the product. We have tried our best to ensure that all descriptions are accurate at the time of entering that item into the catalogue.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract of sale yet exists between us.

We will indicate acceptance of your order, and hence a contract between us, when we send you an email to confirm successful payment and notification of shipment. We have included this term to protect us in the event that a mistake has been made in pricing, or where we are no longer able to supply a particular product due to circumstances beyond our control.

Payment for International orders are made via Paypal only. UK orders can either pay via paypal or please contact us if you wish to make payment over the phone.

Remittance Terms

No goods are despatched until paid for in full.

Title of ownership of any ordered stock item or commission, special order, bespoke piece does not pass to the customer until paid for in full. 

Delivery / Shipping

POSTAGE TARIFFS FOR MAINLAND UK

  Item value                                           Delivery Method                                                 Price

  UP TO  £50                               1st Class Recorded signed for                                   £4.50

  £50.01 - £1500                   1st Class Special Delivery signed for                              £8.50

  over £1500 to £2500           1st Class Special Delivery signed for                            £12.50

 

EUROPEAN UNION AREA - PARCEL VALUE UP TO £250 ROYAL MAIL AIRSURE / INTERNATIONAL SIGNED FOR £15.00

USA, CANADA, AUSTRALIA -  PARCEL VALUE UP TO £250 - ROYAL MAIL AIRSURE / INTERNATIONAL SIGNED FOR  £15.00

For International orders over £250.00 - Fedex or UPS £75.00 This is tracked and signed for delivery

(Please note that customs charges may apply)

DELIVERY FOR OTHER INTERNATIONAL LOCATIONS

Please contact us for a quote. enquiries@gemmeus.com 

For international deliveries additional customs charges may apply and must be covered by the purchaser.

All our products are shipped using the best method available for your location. This service may require the recipient to sign for the parcel.

No responsibilty can be accepted for damage to items in transit by any courier or delivery company. We are not in any way liable for delayed or non delivery of items by Royal Mail, Courier or any other delivery company. For tracked items a tracking number will be emailed to you. Please contact us if you have not recieved your item/s within 14 days of notification of dispatch. (International deliveries could be longer, please allow 28 days in these cases).

During the normal course of business we will confirm date for despatch of the item(s) and aim to have all items sent for delivery within a 5 working days. However, please note all of the items in the cataloge are individulaly hand made and this may be longer, Please see individual listings.

On receipt for the item the buyer must inspect the package and contents to satisfy themselves that all items are present and have no physical defects prior to accepting the delivery. It is the buyers responsibility to check that all items are delivered in correct order.

If your order is time critical please contact by telephone to see if it is possible to make special arrangement. (07720840024)

Please ensure you use a valid and current e-mail address when ordering, as you will receive all confirmation and reference numbers relating to your purchase by e-mail. Retain these details until your order has been delivered and please quote these details in any correspondence to us regarding your order.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed notifying you of any delay and be given the option to cancel your order if you would rather not wait. Please see individual item listings for details on possible delivery dates.

Tax Charges

There is currently no VAT applicable on goods on our website. 

Returns / Guarantee / Warranties

We want you to be no less than delighted with your designer/maker piece of jewellery. The pieces displayed and listed on this site are as specified and are fit for the purpose for which they are sold.

They leave Gemmeus in perfect condition and are packaged to ensure their safe arrival to your chosen destination. Care instructions are also inclued with each puchase to ensure your long term enjoyment of your selected design. As all pieces on this site are individualy handcrafted as such, there could be slight variations in overall size of the design, colour of the natural gemstones and pearls

In the unlikely event a piece is found to have a manufacturing fault we will:

1. Offer to repair the item at a cost to ourselves OR replace the item (like for like)

2. Offer a full refund (minus postage costs) where the first option is not available.

The original item must be returned within 28 days of your notifying Gemmeus there is an issue. (postage is at your  own expence.           These options are only available within the first 30 days after receipt of the goods. Designs puchased directly from the website have a 6 month warranty.This warranty does not cover items damaged through normal wear, accident or misuse.

(These terms do not apply to special orders, commissions, bespoke items or pieces which have be altered in anyway from their original design offered by direct sale from the website catalogue) Please see Commissions,bespoke items, special orders section for further details.  

Reaching Us

If you need to reach us please email us in the first instance using the link on the “Contact Us” page. We aim to respond to all enquiries within 24 working hours.

Privacy Policy

Under the Data Protection Act 1998, we have a legal duty to protect any personal information we collect from you.

We will use personal information you have suppled to us only for the purpose that you have provided it. We will only hold your information for as long as necessary to fulfil that purpose. We will not pass your information to any other parties unless this is made clear to you at the time you supplied it.

All employees and contractors who have access to your personal data or are associated with the handling of that data are obliged to respect your confidentiality.

Cookies are used on this shopping site to keep track of the contents of your shopping basket, to store delivery addresses if the address book is used and to store your details if you register with our website. They are also used after you have logged on as part of that process.

You can turn off cookies within some browsers by going to "Tools | Internet Options | Privacy" and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes.

Right to Cancel

Under the Distance Selling Regulations you have the right to cancel our agreement within seven days of the contract beginning (when we send you confirmation of shipping your order and a payment is charged to yourself).

You must confirm in writing that you wish to cancel (you can do this via email). If you notify us that you wish to cancel before we have shipped your order we will refund in full any charges made to yourself.

If we have already shipped the order you should, upon receipt of the order, return the full order to us. We reserve the right to recover delivery costs where cancellation has happened AFTER we have notified you of shipping the product.

You agree that in the circumstances where you have already taken receipt of the order you will be liable for all cost of the items until we collect the items from you and ascertain that they are in their original condition.